{"id":653,"date":"2018-08-07T03:50:27","date_gmt":"2018-08-07T03:50:27","guid":{"rendered":"https:\/\/adroit.global\/?post_type=nproject&#038;p=653"},"modified":"2025-05-13T11:03:38","modified_gmt":"2025-05-13T11:03:38","slug":"cloud-migration-saves-money-for-health-insurer","status":"publish","type":"nproject","link":"https:\/\/jayrathore.in\/?nproject=cloud-migration-saves-money-for-health-insurer","title":{"rendered":"Transforming Customer Service with SAP Contact Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Overview&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Client: AWASR<br \/>\nIndustry: Telecommunications<br \/>\nServices: SAP Implementation &amp; IT Consultancy[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_raw_html]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[\/vc_raw_html][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row]<\/p>\n\n\n\n<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Challenge&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]As Oman&#8217;s leading fiber broadband provider, AWASR needed to enhance its customer service operations to maintain its competitive edge. The goal was to implement SAP Contact Center to streamline customer interactions, improve response times, and deliver a seamless digital experience.[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row]<\/p>\n\n\n<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Solution&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Adroit Global deployed a customized SAP Contact Center solution, integrating advanced features such as:<\/p>\n<ul>\n<li>Intelligent call routing<\/li>\n<li>Omnichannel support (voice, chat, email)<\/li>\n<li>Real-time analytics for performance tracking<\/li>\n<\/ul>\n<p>The system was tailored to AWASR\u2019s workflows, ensuring smooth adoption by customer service teams.[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row]<\/p>\n\n\n<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Results&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]- 40% faster resolution times for customer inquiries<\/p>\n<ul>\n<li>360\u00b0 customer visibility with integrated CRM data<\/li>\n<li>Higher customer satisfaction scores due to personalized support<\/li>\n<\/ul>\n<p>&#8220;Adroit Global\u2019s expertise in SAP solutions helped us transform our customer service operations. Their team delivered a seamless implementation with measurable results.&#8221;<br \/>\n\u2014 AWASR Management<\/p>\n<p>Tags: #SAP #CustomerService #Telecom #DigitalTransformation[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_cu","protected":false},"featured_media":3619,"template":"","nproject-category":[54],"nproject-tag":[68,66,63],"class_list":["post-653","nproject","type-nproject","status-publish","has-post-thumbnail","hentry","nproject-category-telecom-services","nproject-tag-cloud","nproject-tag-healthcare","nproject-tag-industry"],"_links":{"self":[{"href":"https:\/\/jayrathore.in\/index.php?rest_route=\/wp\/v2\/nproject\/653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jayrathore.in\/index.php?rest_route=\/wp\/v2\/nproject"}],"about":[{"href":"https:\/\/jayrathore.in\/index.php?rest_route=\/wp\/v2\/types\/nproject"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jayrathore.in\/index.php?rest_route=\/wp\/v2\/media\/3619"}],"wp:attachment":[{"href":"https:\/\/jayrathore.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=653"}],"wp:term":[{"taxonomy":"nproject-category","embeddable":true,"href":"https:\/\/jayrathore.in\/index.php?rest_route=%2Fwp%2Fv2%2Fnproject-category&post=653"},{"taxonomy":"nproject-tag","embeddable":true,"href":"https:\/\/jayrathore.in\/index.php?rest_route=%2Fwp%2Fv2%2Fnproject-tag&post=653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}